FREQUENTLY ASKED QUESTIONS

LOCATION

What is the nearest International Airport to Grecotel Larissa Imperial?
“Makedonia” Thessaloniki International Airport (SKG) is the nearest international airport to Larissa city where Grecotel Larissa Imperial is located.

How far from Larissa city and “Makedonia” Thessaloniki International Airport   is the hotel located?
- To Larissa city: 4 km (approx. 8 minutes) 
- To “Makedonia” Thessaloniki International Airport: 180 km (approx. 1h and 45 minutes)

What are my transfer options from the airport to the hotel?
Guests staying in Grecotel Larissa Imperial may book a Taxi for their transfer from and to “Makedonia” airport – the transfer cost per way is around 220,00 € - 230,00 €.
The reservations department would be pleased to assist. E: [email protected]    

What is the weather like in Larissa?
Please be advised that the climate of Larissa is Mediterranean, with mild, rainy winters and hot, sunny summers. The daily average temperature ranges from 2°C to 15°C during wintertime (December to February) and from 25°C to 35 °C during summer time (June to August).
From mid-March to May, the climate is mild and the rains are gradually becoming rarer.
In September and October, there may still be some rainy days.

What are the parking options at the hotel?
There is a parking lot in the hotel of 150 places (free of charge)

What Time Zone is followed in Larissa?
Greece Time is +2 GMT.

BOOKING & PAYMENT

Will I get the same benefits as mentioned on the website offers, if I book directly with the hotel?
You will get the same offers, benefits as well as inclusions as what is mentioned on the website if you prefer to book directly with the hotel. To contact the hotel directly, please send an email to: [email protected] or call: +30 2410687600.

What is the payment and cancellation policy of the resort?
Pre-payment is required to guarantee reservations. How far ahead the payment is required and how far ahead you can cancel the reservation free of charge will depend on your stay dates and the offer under which you have booked.

How do I pay for my reservation?
Once your reservation is complete, the reservations team will send you a secure credit card authorization form through which you can settle the payment via your credit card. Alternatively, we do accept bank transfers as well.

What are the payment methods while in the city?
Credit card/Debit Card payment as well as Cash payments are accepted in the city. As for credit cards VISA, American Express and MasterCard are accepted. For Cash payments, Euros (up to 500€ are accepted).

TRANSPORTATION

What is the standard mode of Airport transfer to Grecotel Larissa Imperial?
Grecotel Larissa Imperial can arrange taxi transfers for Arrival & Departure from and to “Makedonia” International Airport for all guests with extra charge. The journey will be approximately 100-120 minutes to access the hotel from the Airport. 

What types of vehicles are used for the airport transfers?
Up to 3 passengers: TAXI SEDAN, MERCEDES C or E-CLASS
From 4-14 passengers MINI VANS: MERCEDES VITO, V-CLASS, SPRINTER

How can Larissa Town be reached?
•    There is bus station in front of the hotel to Larissa City Center – buses pass every 15 minutes. The cost of the ticket is 1.50€ per person per way.
•    Taxi order is available 24/7 at the reception (waiting time from 05 - 10 minutes)
•    With a rental car/motorbike, available option at the reception desk

DINING AND MEAL PLANS

Are all the restaurants operational?
Imperial Restaurant operates daily on an A la Carte basis for lunch or dinner 12:00pm-23:30pm (last order at 23:15). Lobby Bar with an exclusive list of drinks and snacks operates daily from 08:00 to 00:00. Pool Bar operates during summer (June to September) 12:00 – 20:00 offering a large variety of drinks, cocktails, and snacks.
Meal plan

BREAKFAST
A stunning variety of choices, ranging from the lavishness of American-style buffet to the elegance of exclusive à la carte options with local delicacies.

What are the meal options for Children?
Imperial Restaurant has available Kids Menu upon request. 

Do you have Baby food meal plan?
0-1 toddlers will have arranged their baby food as you wish. Please contact the Restaurant Manager to order in advance. Our staff is happy to lend a hand with warming baby bottles or baby food. 

Do we need to book the restaurants in advance?
It is recommended to book restaurants in advance to ensure the availability.

Can we book restaurants prior to arrival?
If your stay is in Grecotel Larissa Imperial, you can book the restaurants prior your arrival by contacting our Reception Team via email at [email protected] 

Is there any dress-code for the Restaurants?
Daytime: Casual. Cover‐ups are required for breakfast and lunch. Footwear is always required in restaurants & bars.
Evening: Smart Casual. No beachwear or shorts in the evening. Gentlemen – long trousers and shirts with sleeves (short or long) are required in all restaurants & bars. Swimwear and flip-flops are discouraged at all our restaurants.

Can we arrange a Private Dinner?
Create and customize your own fine-dining experience within the comfort and convenience of your room or suite prepared & served by our staff.

ACCOMMODATION

What are the Check-In and Check-out Hours?
Check-out: 11:00 AM
Check-in: 15:00 PM

What should I have with me upon the check-in?
Your ID card or Passport and the credit card you have used to book your reservation.

Is it possible to enter my room prior to check-in?
If the room is unoccupied, the hotel may approve earlier entrance. However, if you are planning to arrive early in the morning and you want to ensure that the room is ready, we suggest that you book an additional overnight prior to your arrival.

May I use the Hotel’s Facilities before my check-in or after my check-out?
All the Hotel’s Facilities are available to Grecotel Larissa Imperial guests to be used by the time you arrive in the hotel.

If I arrive before my check-in time, can I drop my bag somewhere?
Larissa Imperial provides you with a luggage area where you can safely store your luggage and personal belongings.

Is it possible to have a confirmed late check out?
A late check-out may be confirmed at the reception. There are different options with applicable charges to choose from according to the availability the hotel shall have. However, if you are planning to depart rather late and you want to ensure that the room would be possible to be kept, we suggest that you book in advance an overnight with your reservation.

What is the environmental tax am I obligated to pay it?
An environmental fee, defined as Climate Crisis Resilience Fee, of €4,00 per room per night is applicable by law, payable by the guest directly at the hotel upon check out.
For stays between March 1st and until October 31st this environmental fee is adjusted at €10,00 per room per night, payable by the guest directly at the hotel upon check out.
 
Can we have twin beds in the Superior Guest Room Hotel/Garden View or Pool View of the Main Building?
Superior Guest Rooms Hotel/Garden view have this feature of twin beds or queen size bed available upon request. Superior Guest Rooms Pool View are twin bedded. Kindly inform us about your wish prior to your arrival.

Is there coffee or tea in the room?
Tea & Coffee Facilities are available on selected room types. All suites are equipped with Nespresso coffee machine and pods (2 pods complimentary daily, daily replenishment of instant coffee and tea). Feel free to let us know if you wish to have fresh milk for tea.

Up to how many people (both adults and children) a Family Executive Suite Pool View can accommodate?
The standard occupancy in a Family Executive Suite is 4 persons. Up to 2 extra beds (or baby cots) can be added upon request.

Do all hotel rooms come with a balcony?
In the main building of the Hotel, all rooms on the 1st floor have balconies. In Bungalows, ground floor rooms have a terrace and 1st floor rooms have a balcony.

How much do you charge for an extra child in a Execuitve Suite Garden or Pool View?
A child up to 12 years old can be accommodated in a suite (at an extra bed) free of charge. In the event of a second child, an additional extra bed can be added at an extra cost of 20,00 € per night.

What is the size of the extra bed?
All our extra beds are 190 cm in length and 85 cm in width and can accommodate an extra person should the room occupancy be allowed to be accommodated.

Is it possible to arrange 2 x Suites next to each other?
If the booking is made in advance, we can certainly arrange two suites next to each other or the closest as possible according to the type and availability.

Can you confirm a certain room number or location?
A request can be made once the reservation is confirmed. We shall do our utmost to accommodate the request as per availability.

How far are the Bungalows located from the main building?
The distance from Bungalow rooms to Hotel’s main building is between 15 – 45 meters.

Can there be twin beds in the Family Executive Suite Pool View?
Yes, there is queen size bed and 2 twin beds in the second bedroom.

How many bathrooms are there in the Suites?
All our suites have one-bathroom, additional w.c. may be available according to Executive Suite Pool View. The Family Executive Suite has 2 bathrooms.

How often are the bed sheets and towels changed?
Implementing measures of natural resources management with the aim of improving the local environment, bed sheets and towels are changed after the second day of your stay. However, in case you want them to be changed daily, you may place the designated label in the room.

Does the hotel provide Iron & Ironing board in the room?
Iron and ironing boards are available for our guests and can be delivered to their room upon request for a limited length of time for security reasons.

Is there a safety deposit box in the room?
All room types offer a safety deposit box.

What plug adapter do I need to bring with me?
The power plugs and sockets in the hotel are of type C. Type C consists of two round parallel pins while the wall plug has two holes where it is connected. The standard voltage is 220 V.

Is there an exchange office at the reception desk?
No, you can exchange cash notes in the city center.

Is there an ATM machine in the hotel premises?
There is not an ATM machine located in the hotel. The nearest ATM is 500 meters.

Is the hotel accessible to Mobility Impaired Guests?
All departments are accessible to guests in wheelchairs. There are ramp sections beside most of the steps in the hotel. There are also rooms accessible in wheelchairs.

Are pets allowed in the hotel?
Small pets (dogs) up to 8kg are permitted only in Bungalow Garden View rooms. Guests should inform the reservations department about the pet’s accommodation request upon booking. A pet fee of 20.00€ per night applies.

WELLNESS

Do we have to book the spa in advance?
It is recommended to book Imperial Health Spa treatments a week in advance to guarantee the preferred timing.

Do you have Male Therapists?
We do not have Male therapists at Imperial Health Spa.

Do you have a salon at the SPA?
We do have a salon at Imperial Health Spa.

Do you have a Sauna, do I have to book?
We do have sauna at Imperial Health Spa. No prior reservation is required. 

Do you have a gym?
We have a fully equipped gym.

Do you have a medical facility in the city?
We do have 2 public hospitals, and private clinics in the city.

KIDS CLUB

Do you have a kid’s club?
At Grecotel Larissa Imperial we do not have a Kids Club. However, designated children entertainment programs are taking place during festive periods (Christmas and Greek Easter).

Is it possible to book a babysitting service?
Babysitting service can be booked upon request at an extra charge. 

ACTIVITIES

Does the hotel have any sports activities?
There is a tennis court at Grecotel Larissa Imperial

Are there any jogging routes near the Hotel?
There are plenty of jogging routes near the Hotel. Our reception team will be glad to advise you accordingly.

Are there any options of outdoor activities?
Larissa region offers a wide variety of outdoor activities (canyoning, hiking, climbing etc.).  Our reception team will be glad to advise you accordingly.
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